COVID-19 SALES FAQ

Tuesday, 5 January 2021

At Todds, safeguarding our customers and colleagues is always our number one priority.  The COVID-19 situation is evolving, and we are aiming to keep you informed throughout this process.  You will find below a series of frequently asked questions that we hope will give you the answers to any queries you may have and provide you with some reassurance on the steps that we are taking.  

We will update this page as information changes. 

Have your opening hours changed?

The NI Executive announced on Thursday 17th December the plans for restrictions over a 6-week period commencing on Saturday 26th December until Friday 5thFebruary with a review after 4 weeks.        

This announcement requires car showrooms to physically close but our workshops and aftersales facilities remain open. Our Sales Teams are operating remotely to take your calls and enquiries, and are permitted to operate a safe offsite handover facility in a designated location.        

Our Service and Parts departments are allowed to remain open as an essential service and can continue to carry out any bookings and appointments already in place, therefore if you have a booking there is no need to cancel or rearrange.  

Remote Sales Team & Workshop Opening Hours:  

Monday 9AM-5:30PM
Tuesday 9AM-5:30PM
Wednesday 9AM-5:30PM
Thursday 9AM-5:30PM
Friday 9AM-4:30PM
Saturday CLOSED
Sunday CLOSED

I’m Interested in one of your cars what should I do?

We are permitted to operate on a safe handover basis.     

We can take on-line enquiries and telephone calls remotely, and you can also reserve a car on-line for £100.   

Our Specialist Teams can provide part-exchange valuations, manage finance applications and enable the completion of car purchases.   

Once an enquiry or reservation has been placed, one of our team will be in touch to answer any questions you may have and can create you a personalized video tour of your chosen car.   

You can then collect your new vehicle safely from a designated location separate from our dealership that you will be advised of in advance.   

Please contact us by phone or use the ‘contact us’ section 

 

Will I be able to test drive a vehicle at your dealership?

With the new restrictions announced, and in place over a  6-week period commencing on Saturday 26th  December until Friday 5th  February,  unfortunately we cannot provide any test drives during this time.      

 

Can I still part exchange my existing car?

Yes. Whilst our showrooms are not physically open to visit, our sales teams can still offer you an indicative valuation over the phone. In order to facilitate this please have the following information to hand before contacting the dealership as it will ensure the indicative valuation you receive is as accurate as possible:   

  •  Current mileage 
  • Date of registration 
  • Number of owners 
  • Service history  

 You can also provide supporting photographs of the vehicle to assist with the valuation process. Our sales teams will assist you in this regard. As this is a remote valuation it is subject to a final, physical inspection of the vehicle when you come in for your vehicle handover and take delivery of your car.   

If you currently have a cherished registration that you wish to retain, please highlight this to the team member, and they will discuss the process of placing this on retention in advance.  

 

Will my car be sanitised?

Yes, our cars go through a thorough preparation process before we handover, and in addition to this we will do additional sanitising of your vehicle.   This will cover all touch points – driver’s seat / steering wheel / gear selector / door handles and boot handle.      

This process will take place when our driver gets out of the vehicle before you take delivery.   

 

Can I have a car delivered to a place that suits me?

Yes – if it is logistically possible, we can arrange your new car to be delivered. There will be a charge associated with this which will be relative to the distance and number of people required to fulfil this arrangement.

 

How long does it take for an online enquiry response?

We aim to respond to all online Sales enquiries within 1 hour during our remote opening hours, and the next working day outside our opening hours.  Please check our opening hours

 

What information will I require when undertaking an remote online enquiry?

To help us handle your enquiry more efficiently as possible we may ask you a few more questions than we would have previously. These could include; 

  •  Name
  • Address & Postcode
  • Contact details (email & telephone)
  • Model of interest (new or used)
  • Part Exchange details
  • Budget (Total or Monthly)
  • Timescale for purchase

Todds of Campsie values the privacy of individuals and takes the security of your data seriously. We recognise you have rights under the Data Protection Act 2018 / GDPR 2016/679 to how your personal data is processed.*

 

Can I arrive without and appointment?

No, unfortunately this announcement requires car showrooms to physically close over this period.   However, our Sales Teams are operating remotely and can arrange virtual appointments and video presentations on your chosen model. We are then able to offer a designated location separate from our dealership that you can collect your car from. This will be advised in advance of your handover with our team member.   

 

Will I have to sign paperwork?

The the vast majority of cases paperwork can be complete remotely.  

 

How long will it take to collect my car?

As the process will be conducted remotely and a full handover video provided in advance, we aim to complete the handover process immediately upon arrival at the designated handover location. 

 

What happens when I physically arrive at the dealership to collect my car?

All arrangements will be confirmed with you in advance. We agree a pre-arranged booking time and designated location with you to collect your new carA member of our team can meet you there and perform the handover process this way. For the safety and courtesy of all staff and customers, we do ask that you arrive promptly for your collection. 

 

Will my car be taxed/registered?

Yes, we will contact you before the delivery to give you time to arrange your insurance cover note / certificate to be sent to us via email. We will use this to tax or register your car.   

 

How do I know how to work the features of my new car?

Prior to picking up your new car, we will provide you with a familiarisation video that will inform you about the controls and operations of your new car. Upon arrival we will present your new car and give you time to assure yourself of all functions prior to leaving the handover location. 

24 hours after delivery, we will contact you by phone. At that point if there are any features that you would like more detail on, then we can provide online or video links that will explain with further clarity. We want you to get the best from your new car.   

 

What if I forget information after I take delivery of my new car?

We understand that when purchasing a new car there are lot of details you need to think about.   To assist with this, we can offer you a live video call to cover off any further explanation of features or controls. We can also provide access to online video content that could be useful at any stage throughout your ownership period.      

 

Motability FAQ

What is the current status of the Motability Scheme?

The Motability scheme is fully open for new and existing customers with applications being processed and vehicles continue to be handed over safely in offside designated locations, while our showrooms remain closed for physical sales. 

All of our team at Todds are Motability specialists who are still available remotely by phone, email and video call to assist in anyway.  Quarterly offers are being issued and updated as usual.   

For more detailed FAQs please visit the Motability UK website here: HERE

 

I’m new to scheme can I still enquire and order a new vehicle?

Yes.  The Motability scheme is fully operational and our team is available remotely by phone, email or video call to assist and guide you through the entire process.  Delivery leads times can vary, so we do recommend contacting us at your earliest convenience to discuss your requirements. 

Please enquire directly and view our latest offers HERE

 

I am an existing customer and coming to the end of my Motability lease, what should I do?

The Motability scheme is fully operational, and you can renew and order remotely.  If you are in the final three months of your lease, or already had your lease extended due to COVID-19 you can place a renewal application with us.  Delivery leads times can vary so we do recommend placing the order at your earliest convenience. 

Please contact our sales team who are still available remotely by phone, email or video call to place an application for you while our showrooms remain physically closed.   

 

I’m due to collect my Motability car soon, is it still possible?

Yes.  We are still permitted and able to provide a safe handover of new vehicles in a separate designated location.  Our sales team will contact with you to arrange the safe collection of the vehicle in advance and will keep you updated on estimated delivery dates based on your order.  Should you have any additional concerns or queries please contact the dealership directly. 

 

My Motability car is due service or requires repairs, what should I do?

Our service workshops are fully operational with extensive safety precautions in place.  Please contact the dealership directly to book an appointment.  More detailed servicing FAQs can also be viewed in this section.  

 

Request a call back

We know how valuable time is, so why not have us call you back at a
time that suits you

    Please select all the methods by which you are happy to be contacted by Todds Of Campsie in future:
    SMSPhoneEmail