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Safety & Social Distancing Measures

Thursday, 24 September 2020

Safety & Social Distancing Measures

Now that the dealership is open, how are we ensuring the safety of our customers and team members?

The safety and well-being of our customers and colleagues is our number one priority, so to ensure this, we have put together a plan to maintain consistency for the key elements of social distancing, sanitising, personal protection equipment, and appropriate signage throughout the dealership. This includes directional and distance floor markers in walkways and customer consultation areas providing 2m distancing, Perspex screens, hand sanitiser, face masks for both customers and colleagues.

Please see a short video for what to expect when you visit our dealerships which can be viewed by clicking either of the links below.

New Sales Procedures

Sales FAQ

New Servicing Procedures

Service FAQ

 

How will my car be sanitised after a service or repair?

We will be sanitising the main interior and exterior contact points of your vehicle upon receiving it into the workshop and again before handover. The technicians working on the vehicle will be changing gloves and upholstery covers for each vehicle and washing their hands between every vehicle and customer interaction.

 

Who will be in contact with my vehicle whilst it is being serviced?

We will minimise the number of touch points your vehicle has with our staff. Where possible, only one technician wear appropriate PPE will complete the servicing or maintenance from start to finish.

 

Is it possible to wait on site while my car is being serviced?

We will be able to accommodate those wishing to wait on repairs, subject to prior appointment and a likelihood of the job taking LESS THAN ONE hour to complete.  Once we confirm your booking our Customer Service Team will advise you of the length of time that is likely for this appointment.

We would suggest that you make alternative arrangements if your service or repair requires a longer period of time.

 

How many people can attend a pre booked appointment slot?

To ensure Social Distancing measures can be adhered to, each appointment slot is restricted to adults only, up to a maximum of 2 people.

 

Will there be a safe area to go to when I arrive to complete any documentation?

Yes, on arrival we will take you to a safe designated area which will be reserved for your appointment. We are lucky that our showroom and sales desks are well separated and therefore already adhere to the space required for social distancing.

 

What are my paying options?

 We currently cannot accept cash payments, but all other previous payment methods will remain in place.

 

Can I get the usual refreshments in the showroom?

For the safety of customers and colleagues we are currently not offering refreshments in our dealerships.

Can I still use the customer restrooms in the showroom?

Yes,  we have enhanced the sanitation and cleaning regime of all facilities.

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