At Todds, safeguarding our customers and colleagues is always our number one priority. The COVID-19 situation is evolving, and we are aiming to keep you informed throughout your journey with us. You will find below a series of frequently asked questions that we hope will give you the answers to any queries you may have and provide you with some reassurance on the steps that we are taking.
Have your opening hours changed?
As of 12th April 2021, the Executive guidance allows our dealerships to open for sales, Motability, servicing, and parts preferably by appointment.
Our current sales and workshop opening hours are:
I am interested in buying a car. What should I do?
We anticipate that our dealerships will experience a higher level of enquiry, so it will be beneficial to make an appointment in advance allowing us to meet your requirements. The preference of an appointment will allow us to control social distancing, ensuring your safety at all times, yet providing you with an attentive and enjoyable experience. We can still offer you a fully remote purchase experience, with the use of personalised videos and static demonstrations, providing you the option to reserve your perfect car online for only £99.
Please contact us by phone or use the ‘contact us’ section of this website. In advance, we can assist with initial information helping you to select the right car for your needs.
Will I be able to test drive a vehicle at the dealership?
Yes, however, to ensure the safety of customers and colleagues for the foreseeable future, we will be offering unaccompanied test drives only. Test drives will follow a pre-approved route and last for a maximum of 15 minutes. To enhance your knowledge and enjoyment of the vehicle, prior to your appointment, a member of staff can send a comprehensive, personalised video of the vehicle, explaining key features and controls.
*T&C’s apply, please refer to the dealership for further details.
What documents should I bring to my appointment if I wish to test drive a vehicle?
You should bring both the plastic and paper part of your valid GB or ROI driving licence.
Can I still part exchange my existing car?
Yes, whilst dealership appointments are now physically available, prior to your pre-arranged visit we will be delighted to assist you by discussing your existing vehicle and can provide an indicative valuation remotely via our sales teams. Please have the following information to hand as it will ensure the indicative valuation you receive is as accurate as possible:
- Current mileage
- Date of registration
- Number of owners
- Service history
You can also provide supporting photographs of the vehicle to assist with the valuation process. Our sales teams will assist you in this regard. As this is a remote valuation it is subject to a final, physical inspection of the vehicle when you come in for your vehicle handover and take delivery of your car.
If you currently have a cherished registration that you wish to retain, please highlight this to the team member, and they will discuss the process of placing this on retention in advance.
Will my car be sanitised?
Yes, our cars go through a thorough preparation process before we handover, and in addition to this we will do additional sanitising of your vehicle. This will cover all touch points – driver’s seat / steering wheel / gear selector / door handles and boot handle.
This process will take place when our driver gets out of the vehicle before you take delivery.
Can I have my car delivered to a place that suits me?
Yes – if it is logistically possible, we can arrange your new car to be delivered. There will be a charge associated with this which will be relative to the distance and number of people required to fulfil this arrangement.
How long does it take for an online enquiry response?
We aim to respond to all Sales enquiries within 1 hour during showroom opening hours, and the next working day outside our opening hours. Please check our opening hours
What information will I need when booking a sales appointment?
To help us handle your enquiry more efficiently as possible we may ask you a few more questions than we would have previously. These could include;
- Address & Postcode
- Contact details (email & telephone)
- Model of interest (new or used)
- Part Exchange details
- Budget (Total or Monthly)
- Timescale for purchase
Todds values the privacy of individuals and takes the security of your data seriously. We recognise you have rights under the Data Protection Act 2018 / GDPR 2016/679 to how your personal data is processed.*
Can I arrive without an appointment?
Whilst our dealership is now open for business, to avoid disappointment and extended waiting times we would advise making an appointment so that we can dedicate time to finding your perfect car. The welfare and safety of our customers and colleagues remains a priority; making an appointment in advance will assist with our social distance measures already in place.
We ask that customers phone the relevant dealership or use the ‘Contact us’ section in advance. Our Customer Service teams will agree a suitable time and confirm your appointment via email.
Will I still have to sign paperwork?
We have minimised the necessity for any required signatures and can offer our customers the facility to digitally sign documents remotely and safely. Where a physical signature is necessary, we will provide hand sanitiser, masks, and protective gloves for all customers and colleagues. This will be conducted in a designated area specifically for you.
How long will it take to collect my new car?
We have made improvements to reduce the time that you will need to spend in the dealership and aim to have the whole delivery experience completed within 30 minutes of arrival. Prior to arrival you will receive a handover video providing explanation of your cars features and benefits.
What happens when I physically arrive at the Dealership to collect my car?
You will have a pre-arranged appointment time arranged personally for you to collect your new car. Our teams dedicate this time to ensure your handover experience is safe and enjoyable so we kindly ask that you arrive promptly.
Will my car be taxed/registered?
Yes, we will contact you before the delivery to give you time to arrange your insurance cover note / certificate to be sent to us via email. We will use this to tax or register your car.
How do I know how to work the features of my new car?
Prior to picking up your new car, we will provide you with a familiarisation video that will inform you about the controls and operations of your new car. Upon arrival we will present your new car and give you time to assure yourself of all functions prior to leaving the handover location.
24 hours after delivery, we will contact you by phone. At that point if there are any features that you would like more detail on, then we can provide online or video links that will explain with further clarity. We want you to get the best from your new car.
What if I forget information after I take delivery of my new car?
We understand that when purchasing a new car there are lot of details you need to think about. To assist with this, we can offer you a live video call to cover off any further explanation of features or controls. We can also provide access to online video content that could be useful at any stage throughout your ownership period.
What is the current status of the Motability Scheme?
The Motability scheme is fully open for new and existing customers with applications being processed and vehicles are handed over safely at our dealerships.
All of the team are fully trained at Todds to assist in anyway. Sales appointments are also available, preferably booked in advance which will allow us to control social distancing, while ensuring your safety, yet providing you with an attentive and enjoyable experience.
Quarterly offers are being issued and updated as usual.
For more detailed FAQs please visit the Motability UK website here: HERE
I am a new to scheme customer can I still enquire or order a vehicle?
Yes. The Motability scheme is fully operational and our specialist team is available remotely by phone, email or video call to assist and guide you through the entire process. Delivery leads times can vary, so we do recommend contacting us at your earliest convenience to discuss your requirements.
View our latest offers HERE
What help can I get when choosing my vehicle?
If you need assistance choosing your vehicle contact our Motability Specialists who can answer all your questions about the scheme. They can help you choose the vehicle that best suits your needs and arrange any adaptions you may require.
Test drives are available, however, to ensure the safety of customers and colleagues for the foreseeable future, we will be offering unaccompanied test drives only.* Test drives will follow a pre-approved route and last for a maximum of 15 minutes. To enhance your knowledge and enjoyment of the vehicle, prior to your appointment, a member of staff can send a comprehensive, personalised video of the vehicle, explaining key features and controls.
Once you have chosen the vehicle and are happy, we will do the rest!
*T&C’s apply, please refer to the dealership for further details.
I am an existing customer, and my Motability lease is coming to an end, what should I do?
The Motability scheme is fully operational, and you can renew and order remotely. If you are in the final three months of your lease, or already had your lease extended due to COVID-19 you can place a renewal application with us. Delivery leads times can vary so we do recommend placing the order at your earliest convenience.
Please contact our Motability specialists who are still available by phone, email or video call to place an application for you. You can order your car remotely and the Specialist will make an appointment for you to collect in the showroom.
My Motability lease vehicle is due a service or requires repairs what should I do?
Our service workshops are fully operational with extensive safety precautions in place. Please contact the dealership directly to book an appointment. More detailed servicing FAQs can also be viewed in this section.